US Health Provider Call Centre
Health Provider call centres help members of health schemes to identify where they can access tests or treatment. Most scheme users wish to use facilities closest to their current or home location.
Mapcite provides a mechanism for call centre operatives to locate medical centres nearest to the scheme user, based upon the specific test required. It also helps them verify with the scheme user, that the selected medical centre is suitable, based on its location and estimated drive time.
Improved customer experience
Location Data Capture
Animal charities collect intelligence from members of the public and field agents. However, the ability to understand and interpret the scale, concentration and sequence of events is difficult, without the ability to visualise it in a spatial context.
The Mapcite Platform provides an environment where disparate intelligence data can be visualised together. The map-based UI enables multiple datasets to be overlaid, filtered and shown in the timeline sequence, showing the concentration, type and growth of issues in any locality. This curated and analysed data enables evidence-driven dialogue with key stakeholders.
A new ability to capture information from the field.
Analysts have a new, easy to use, visual geographic context to identify previously unseen relationships.
Insurers have a threefold problem.
They need to understand where their insured risk is based. This helps them decide where they may be over-exposed and where they have excess capacity.
They need to understand the potential impact of problems, so they can understand the operational and financial magnitude of a threat if it arrives.
They need to respond to a problem, after the event, delivering their service in a cost-effective manner.
Location Data Analytics
Mapcite’s analytics and visualisation application empowers business experts to quickly model risk events based on location, test outcomes and create new workflows.
A better understanding of where the insured risk is located and therefore levels of additional capacity on a location basis.
Analytics capability enables the quantification of the impact of threats on a geographic basis, both total value and number of potential claims.
Non-Departmental Public Body
Severe snow can be predicted, but the cost of imperfect planning for gritters has a lasting impact on County Council budgets. In addition, the grit is expensive. It’s essential to grit routes efficiently, but also to plan a route that optimises human resources and makes sense logistically.
New Location Data
Mapcite used location analytics and visualisation tools to interrogate key data sets and analyse the geography of the area – highlighting which roads would be more vulnerable to frozen snow. The raw data included road gradients, too, which enabled gritter operators to also work out the optimal route for fuel supplies.
The potential cost savings convinced stakeholders to commission a proof of concept and the impact of this work and the potential of location data was fully recognised.
To create an indication of potential bushfire risk across the whole of Australia
Location Data Analytics
Using Mapcite to bring together Vegetation datasets as part of National Vegetation Information System (NVIS) and combining with Buildings data from PSMA we are able to ascertain 3 key wildfire factors: distance to flammable vegetation, local fuel load and a number of nearby properties for a location. These fire risk metrics can be easily accessed by clicking anywhere on the map and viewing a popup, via an API or running across a preloaded list of locations and outputted as a report.
Unlocking the value of these datasets Mapcite provides a way for Property Developers/Planners, Insurance Providers, Mortgage Lenders, Wildlife Experts and others to get new and immediate insight into bushfire risk anywhere within Australia.
Global ATM Provider
Create the ability to quickly identify locations underexposed to Domestic and Cross Border cash withdrawal
New Location Data
Visualisation and analysis of competitors and other drivers of cash withdrawal enabled this…
Single territory increased business by 1,000% in year 1 through enhanced ATM location planning
Significant cost saving through ATM footprint reduction