Business Services

Location Based programme for $1 Billion Global Business Services Group."...our business relies on numerous call centers scattered around the world at strategic geographic locations unconnected with our day to day business activities. Our business model is based on providing a local service, which we are able to execute due to the use of Location Intelligence, delivered by MapCite, which has also seen our conversion ratio increase substantially! Our call centers are now fully equipped with Location Intelligence, meaning that even the newest recruit can understand the location of the customer and where they want to be. Our call centers are now for all intense and purpose "local to our customers!"

Features:

• Map based visualisation of Client's locations

• Mapping of transport hub locations

• Quick and easy visualisation of nearest Client locations to any address

• Easy to upload and view additional data

• Using map to extract details for location based marketing campaigns

• Utilising Location Analytics to easily identify points of interest surrounding locations

• Capability to generate directions to Client's locations

Benefits of the product:

• Ability for sales staff to easily and rapidly visualise Client's business center locations

• Clear and easy view of Client's centre information and rate details

• Use of innovative web mapping technology to improve enquiry conversion rates

• Capability to create bespoke customer mapping

• Creation of unique mapping for identified target vertical markets

• The biggest drivers for booking meeting are location and accessibility, the mapping shows very clearly the strength of the Clients network

• Provision of easy to use mapping to a wider 'non-technical' user base

Highlights:

• The MapCite tool enables sales staff to significantly increase enquiry conversion rates by having true 'location intelligence' on each of the Client's locations, as for the first time they have nearest transport links, directions, rate details, competitor locations in one application.

• The capability to easily upload client office locations and very quickly send them a fully interactive map, including client's centres and their applicable rates, greatly enhances the offering and makes a very compelling case for clients to book services.